MAJESTIC IQ-7000 Auto Folding Remote Controlled Electric Wheelchair

Shipping Policy

At Wheelchair Mobility, we aim to provide a seamless and reliable shipping experience for our customers. Please review the details of our shipping policy below.

1. Order Processing Time
   • Preparation Time: All orders are processed and prepared for shipment within 1-2 business days.
   • Order Confirmation: Once your order is placed, you will receive an order confirmation via email. When your item is shipped, you will receive another notification with tracking details.
2. Shipping Time and Delivery
   • Standard Shipping: We offer standard shipping for all products. Delivery times typically range from 7 to 30 days, depending on the shipping location.
   • Shipping Locations: We currently ship to addresses within the United States.
   • Delivery Time Frame: Most orders are delivered within 30 days from the shipment date.
3. Shipping Costs
   • Standard Shipping: Shipping costs may vary based on the size, weight, and destination of the order. Any applicable shipping fees will be calculated and displayed at checkout.
   • Free Shipping: Occasionally, we offer free shipping promotions for specific products or order totals. Keep an eye out for these offers!
4. Tracking Your OrderOnce your order is shipped, you will receive an email with a tracking number. You can use this number to track the status and expected delivery date of your package.
5. Delayed or Lost ShipmentsIn rare cases, shipping may be delayed due to unforeseen circumstances. If your order has not arrived within the estimated delivery time, please contact our support team for assistance:
   • Email: support@wheelchairmobilitys.com
   • We will work with the shipping carrier to resolve any issues.
6. Address ChangesPlease ensure that your shipping address is correct at the time of purchase. If you need to change your address after placing an order, contact us immediately. We can only make changes to shipping addresses before the item is shipped.
7. International ShippingCurrently, we only ship within the United States. We do not offer international shipping at this time.
8. Damaged or Lost ItemsIf your order arrives damaged or is lost during transit, please contact us within 7 days of receiving the item. We will either send a replacement or provide a refund as per our Return Policy.
9. Contact UsIf you have any questions or concerns about your order or shipping process, feel free to reach out to us:
   • Email: support@wheelchairmobilitys.com
   • Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA

Warranty Policy

At Wheelchair Mobility, we take pride in offering high-quality products that are built to last. To ensure your peace of mind, all of our products come with a warranty that protects against manufacturing defects and malfunctions.

1. Warranty Coverage
   • Massage Machines: All massage machines come with a minimum 1-year warranty.
   • Electric Wheelchairs: All electric wheelchairs come with a 2-year warranty.

   During the warranty period, we will repair or replace any product that is found to have defects in materials or workmanship under normal use.

2. What the Warranty CoversThe warranty covers:
   • Manufacturing defects
   • Mechanical or electrical malfunctions under normal usage
   • Defects in materials or workmanship
3. What the Warranty Does Not CoverThe warranty does not cover:
   • Damage caused by misuse, neglect, accidents, or unauthorized modifications.
   • Normal wear and tear, including cosmetic damage such as scratches or dents.
   • Damage caused by improper maintenance or use of non-recommended accessories or parts.
   • Products that have been tampered with or repaired by unauthorized personnel.
4. How to Make a Warranty ClaimIf you believe your product is eligible for a warranty claim, please follow these steps:
   • Contact us at support@wheelchairmobilitys.com with your order number and a detailed description of the issue.
   • Our customer support team will guide you through the process and determine whether your product is eligible for repair or replacement under warranty.
   • If your claim is approved, we will provide instructions on how to return the item to us for inspection.
   • Once we receive and inspect the product, we will either repair or replace it at no additional cost to you.
5. Replacement and Repair ProcessIf a product is deemed defective and eligible under the warranty:
   • Repair: We will repair the product free of charge.
   • Replacement: If the product cannot be repaired, we will replace it with the same model or a comparable product if the original is no longer available.
   • Shipping Costs: We will cover the cost of shipping for approved warranty claims.
6. Extended Warranty (Optional)We offer the option to purchase an extended warranty for certain products. If you are interested in extending the warranty on your product, please contact us at support@wheelchairmobilitys.com for more information.
7. Contact UsIf you have any questions or need assistance with your warranty claim, please contact us:
   • Email: support@wheelchairmobilitys.com
   • Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA

Return Policy

At Wheelchair Mobility, we are dedicated to ensuring that you are completely satisfied with your purchase. If you are not entirely happy with your product, we offer a flexible return policy to make your experience as smooth as possible.

1. 30-Day Return WindowYou can return any item within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:
   • The item must be unused, in its original packaging, and in the same condition as when you received it.
   • You will need to provide proof of purchase, such as your order confirmation email or receipt.
2. Return EligibilityWe accept returns in the following cases:
   • Damaged or Defective Products: If your product is damaged upon arrival or has a manufacturing defect, we will cover the cost of return shipping and provide a full refund or replacement.
   • Incorrect Items: If you received the wrong product, we will cover the cost of return shipping and send you the correct item.
   • Unsatisfactory Products: If you are not satisfied with your purchase for any reason, you may return it within 30 days for a refund, though you will be responsible for return shipping costs.
3. Non-Returnable ItemsCertain products may not be eligible for returns, including:
   • Items that have been used or show signs of wear.
   • Products that are not in their original condition or missing parts.
   • Items purchased on final sale or discounted clearance.
4. How to Initiate a ReturnTo initiate a return, please follow these steps:
   • Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
   • We will provide you with a return shipping label if your return is approved.
   • Carefully repackage the item and ship it back using the label provided.
   • Once we receive and inspect the item, we will process your refund or exchange.
5. Refund ProcessOnce your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.
6. ExchangesIf you wish to exchange your product for a different item, please contact us at Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
7. , and we will assist with the exchange process.
8. Contact InformationIf you have any questions about our return policy or need assistance with a return, please contact us:
   • Email: Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
   • Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA