Return Policy

Return Policy

At Wheelchair Mobility, we are dedicated to ensuring that you are completely satisfied with your purchase. If you are not entirely happy with your product, we offer a flexible return policy to make your experience as smooth as possible.

1. 30-Day Return WindowYou can return any item within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:
   • The item must be unused, in its original packaging, and in the same condition as when you received it.
   • You will need to provide proof of purchase, such as your order confirmation email or receipt.
2. Return EligibilityWe accept returns in the following cases:
   • Damaged or Defective Products: If your product is damaged upon arrival or has a manufacturing defect, we will cover the cost of return shipping and provide a full refund or replacement.
   • Incorrect Items: If you received the wrong product, we will cover the cost of return shipping and send you the correct item.
   • Unsatisfactory Products: If you are not satisfied with your purchase for any reason, you may return it within 30 days for a refund, though you will be responsible for return shipping costs.
3. Non-Returnable ItemsCertain products may not be eligible for returns, including:
   • Items that have been used or show signs of wear.
   • Products that are not in their original condition or missing parts.
   • Items purchased on final sale or discounted clearance.
4. How to Initiate a ReturnTo initiate a return, please follow these steps:
   • Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
   • We will provide you with a return shipping label if your return is approved.
   • Carefully repackage the item and ship it back using the label provided.
   • Once we receive and inspect the item, we will process your refund or exchange.
5. Refund ProcessOnce your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.
6. ExchangesIf you wish to exchange your product for a different item, please contact us at Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
7. , and we will assist with the exchange process.
8. Contact InformationIf you have any questions about our return policy or need assistance with a return, please contact us:
   • Email: Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
   • Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA